BDNet offers a full range of outsourced IT services to its clients. Some rely on us to staff and manage their entire IT department; others turn to BDNet to proactively monitor and manage their network and systems. Either through out BDNet Watchman ™ service suite or on-demand hourly contracts, BDNet offers the following IT services to small and medium sized organizations:
Unlimited HelpDesk*
Our Help Desk Support team promises friendly and knowledgeable support specialists and engineers to help you through even the toughest IT problems. Our support team handles 85 percent of all service requests via phone or email and usually within 10 minutes or less. Our IT Services & Computer Support is in much demand with small and medium businesses.
Unlimited OnSite Support*
For those IT issues that require hands-on attention, BDNet Corporate Networking employs leading Microsoft Gold Certified engineers who resolve problems on-site. Our on-site support team arrives at your door equipped with all the necessary knowledge and equipment to resolve problems so that your organization is up and running as quickly as possible. With our IT Solutions Support, your time will never be wasted on IT related problems.
Network Monitoring*
At BDNet, we operate 24 hours a day, seven days a week, 365 days a year to ensure that your IT network runs smoothly. We monitor company networks through industry-leading applications that identify warning signs and correct problems before they can impact your business productivity.
Technical Account Manager
Your Technical Account Manager is your point of contact for your IT support plan. At BDNet, we don’t just show up when there’s a crisis or problem. Instead Service Delivery Manaagers consult with clients on a regular basis to make sure your IT is supporting your business properly.
Reporting
IT performance should be measurable. Our administration dashboard gives you instant access to extensive reports and metrics including the company’s technology inventory, server availability, total help desk requests, backup summaries, network alerts, viruses and more. We even give our clients access to view all of our response times on service requests. This is a simple to use tool to prioritize and manage IT projects.
PC Patches/Updates
BDNet provides automatic updates for employee personal computers including software patches and security releases so your users are always up to date and protected. Especially in light of the common-place usage of “exploits” by hackers to enter and control your systems, regular updates of software and security patches can’t be neglected.
Data Backup
Even the smallest of businesses can’t afford to lose data. We make sure your data is backed up regularly and stored at a secure offsite location. No more worrying if you backed up your data; rest easy knowing your data is secure and available in the event of a disaster. We are known for our excellent IT solutions support and have established ourselves in the industry with dedication and hard work. Read more about Data Backup and Recovery here.
Firewall Security
For companies that don’t have security as a core competency, building the infrastructure, hiring and training personnel, and maintaining security practices can be a large investment, fraught with risk. BDNet offers anti-virus, managed firewalls, and anti-spam protection, so you don’t have to do the heavy lifting.
Email/Communication/Hosted Exchange
Email has quickly become the lifeblood of business communication. Make sure your email is always up and running with support for the latest versions of Microsoft Outlook and Exchange Server.
Servers, Switchs, Routers
BDNet engineers are constantly monitoing your hardware equipment and responding to alerts on a proactive basis. We work hard to know before a disaster strikes if you require additional storage or bandwidth for network devices.
Applications
With our IT Support Services, we make sure all the applications your employees need to work are available and functioning properly. BDNet maintains relationships with the leading software providers to act on your behalf.
*Unlimited Services provided through BDNet Watchman ™ services suite. On-demand, hourly plans also available that combine HelpDesk and Onsite Support.
Get started today!
Whether you know exactly what IT services you need, want to learn about our complimentary IT audits, or just want to do a discovery call, contact BDNet today!